Terms & Conditions

These terms cover use of imkylejk.me, the client portal, the £1.99/mo supporter subscription, the support bot, reviews and blog reactions, and any client work engaged through the site. Specific project terms (scope, price, timeline) are agreed separately in writing before work begins. By using the site or portal, you agree to these terms.

Who this is with

This site is operated by Kyle Kozlowski, trading as ImKyleJK, a sole trader based in Fort William, Scotland. References to "I", "me", or "Kyle" mean the same thing.

Eligibility

You must be at least 18 to create a client portal account, subscribe as a supporter, or enter into a paid engagement. The public site, blog, and reviews are open to all ages, but the support bot and contact form aren't intended for use by children, and the AI support bot should not be relied on for anything requiring a real commitment.

Engagements

Project quotes are estimates until scope is confirmed in writing. Work outside agreed scope is billed separately and agreed before starting. Deposits, where required, are non-refundable once work has started, except as set out under Refunds below. Timelines are best-effort and depend on timely client feedback and content/assets being provided.

Intellectual property

Ownership of final deliverables (code, designs, marks) transfers to the client on full payment, unless a project agreement says otherwise. Until then, all work remains my property. I retain the right to display completed work in a portfolio (case studies, design pages) unless a client agreement specifically restricts this — get in touch before work starts if you need confidentiality. Third-party tools, libraries, and frameworks used in delivery remain licensed under their own terms and aren't transferred.

Payment & invoicing

Invoices are due on the date stated on the invoice. Payments are processed by Stripe; I don't store card details myself. Late payment may pause active work until the account is brought up to date, and may result in portal suspension per the section below.

Refunds

Deposits and payments for work not yet started are refundable on request. Once work has started, refunds are considered case by case for the unbilled/undelivered portion only — get in touch and I'll be reasonable about it. Statutory rights (e.g. under the Consumer Rights Act 2015, where applicable) aren't affected by this policy.

Chargebacks & disputes

If you have a billing issue, contact me first — most things get sorted faster that way than through a card dispute. Filing a chargeback for work that was delivered as agreed, without raising it with me first, may result in the client portal and any related subscription being suspended while the dispute is resolved, and may be contested with the card issuer using delivery records, timeline history, and correspondence held in the portal. Legitimate disputes (undelivered work, duplicate charges, unauthorised use) are always resolved directly and refunded where appropriate — a chargeback shouldn't be the first step for those either, since a direct refund is faster.

Supporter subscription

The £1.99/mo supporter subscription is billed monthly via Clerk/Stripe and can be cancelled at any time from your account settings — it stops at the end of the current billing period, no partial refund for the remainder. Supporter perks apply to projects I own; they don't apply retroactively to invoices already issued, and canceling ends perk access at the next renewal. Prices may change with reasonable notice; continued subscription after a price change means you accept the new price.

Client portal & account suspension

Access to the client dashboard is granted per project. I may suspend or revoke portal access if: an account is inactive with no associated project, a payment is significantly overdue, the account is used to attempt unauthorised access to another client's project or files, content is uploaded that's illegal or infringes someone else's rights, the account is used to abuse the support bot or other site features, or these terms are otherwise breached. Where possible I'll give notice and a chance to resolve the issue before suspending. Suspension doesn't cancel a paid subscription automatically — cancel that separately if you want it stopped. You can appeal a suspension by emailing hello@imkylejk.me.

Acceptable use

Across the site, portal, support bot, reviews, and blog reactions, you agree not to: attempt to bypass security or access controls; upload or submit content that's illegal, defamatory, or infringes someone else's rights; attempt to extract this site's internal prompts, source code, or configuration through the support bot; use automated tools to scrape or overload the site; submit fake reviews or manipulate blog reaction counts; or otherwise interfere with the site's normal operation. Violating this may result in content removal, temporary blocking (e.g. by the support bot's abuse detection), or account suspension.

Reviews & blog content

Submitted reviews are moderated before publication and may be edited for length or rejected at my discretion — most commonly for spam, abuse, or content unrelated to actual work. Blog posts are my own content; external links are provided for reference and I'm not responsible for third-party sites they lead to (see External links below).

Support bot

The AI support bot ("Braiden") is provided for convenience and general information only — it isn't a substitute for direct contact on anything requiring a real commitment (pricing, contracts, timelines), and its responses aren't binding. Chats are logged for quality and abuse-prevention purposes as described in the Privacy Notice.

External links

This site links to external sites (labs projects, third-party services, blog references). Where a link leads off-site, you may see a brief transfer notice first. I don't control and am not responsible for the content, availability, or practices of external sites.

Service availability

The site is provided on an "as available" basis. I don't guarantee uninterrupted access and I'm not liable for downtime, maintenance windows, or issues caused by third-party services (Clerk, Stripe, hosting, or network providers) that the site depends on.

Liability

Work is delivered with reasonable skill and care. Liability is limited to fees paid for the specific engagement in question. I'm not liable for indirect or consequential loss. Nothing here limits liability for things that can't legally be limited (e.g. death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

Force majeure

Neither party is liable for delay or failure to perform caused by circumstances beyond reasonable control (e.g. internet/infrastructure outages, illness, extreme weather).

Changes to these terms

These terms may be updated as the site and services change — the "last updated" date at the top always reflects the current version. Continued use after a change means you accept the updated terms.

Severability & entire agreement

If any part of these terms is found unenforceable, the rest remains in effect. These terms, together with any separate written project agreement, are the entire agreement between us for that engagement.

Governing law

These terms are governed by the law of Scotland, and any dispute is subject to the non-exclusive jurisdiction of the Scottish courts. This doesn't remove any statutory protection you're entitled to under UK consumer law regardless of jurisdiction clauses.

Contact

Questions about these terms: hello@imkylejk.me.